I purchased this bracelet for a going away gift for my grandson. I had to exchange the first one for a larger one and was surprised how fast the turn around was. I returned it on a Saturday and a week later received the new bracelet. At my age I have dealt with a lot of Customer Support individuals and not one of them meets Studebaker Metals . Thank you and your staff.
I originally ordered a medium but had to exchange for a large. Customer service was awesome and the turn around time on the rerun was fast. Bracelet is well constructed and it’s an everyday wear for me!
I have been wanting the classic cuff in patina bronze for about a year now and my girlfriend surprised me with it for Christmas. It is more gorgeous than I even thought it would be. I have dealt with so many cheap jewelry pieces that flake off and become a piece of trash as you wear them. You can just tell this bracelet is made to grow with you and age like a fine wine. Not only that but I had a question about the bracelet and it was answered within 24 hours. Genuine people dedicated to a genuine product.
I purchased the Signature Bracelet as a gift for my son and it's even more beautifully crafted than I anticipated. He is absolutely thrilled with it! As wonderful as the product itself is, the customer service is just as terrific. There was an issue with the delivery (no fault of this company) and the response from Studebaker to my communications about this was fast, personal and effective. They immediately crafted another bracelet and sent it out express to assure that it would arrive by Christmas. Rarely have I dealt with a company that both makes a quality product and has such a user friendly and responsive customer service. I highly recommend and if I could give 10 stars I would!
This bracelet is such great quality and I love the fact that it is handcrafted. I thought the processing time was excellent considering they are a small business and the holiday season must have been extremely busy. The bracelet was packaged securely and arrived in perfect condition. I will definitely be purchasing again in the future!