FAQ

+ How do I know my cuff/bracelet size?

Please reference our size chart here. If you fall exactly between two sizes, we recommend sizing up or requesting a custom size. If you fall outside of our size range, you can send us an email to request custom sizing at no additional charge. Custom sizing is non-returnable, so be sure to triple check!

Please note that our sizing is unisex and therefore a petite to average size woman will often wear a small or medium, a petite to average size man will often wear a medium or large. Please reference our size guide carefully and reach out via email with questions or concerns before ordering. 

+When will my order ship?

Every piece is handmade in our workshop as the order is placed. We aim to finish and ship out orders within 3-4 business days. Production times may be longer during peak times. If you need something urgently, please email us -- we want your friend/enemy to get their super special gift on time too!

+ Do your products contain nickel or lead?

Nothing we make contains nickel, cadmium, or lead. Our brass, copper, sterling silver, and gold are the highest and purest quality available.

+ Will this leave green marks on my skin?

It all depends on the chemistry of your skin. This is a reaction that happens to some in the early days of wearing brass or copper, dependent on your personal pH levels. Most people find that as they wear their cuff more, the reaction diminishes. As your body chemistry reacts with the metal, a protective oxide layer will begin to form on the inside of the cuff, helping to minimize this reaction. Please note this reaction is not an allergic reaction and is harmless!

What is the return policy?

You may return or exchange any item that is not marked Final Sale within 30 days of receipt. 

Custom-stamped, custom-sized, and sale items are considered Final Sale and not eligible for return or exchange. Please get in touch prior to placing order for sizing assistance if you are unsure.

Eligible refund requests will be subject to a $7.95 return fee. Eligible exchanges/store credit will be provided one shipping label free of charge.  

Eligible returns/exchanges may be initiated here

+How do I maintain the finish of my cuff?

Keep in mind that each cuff is meant to evolve and develop a unique patina as you wear it. Our high polished cuffs tend to stay bright when worn regularly, but darken up when left sitting exposed to air. You can brighten them back up with any polishing agent or cloth. We suggest the Sunshine Cloth, available on Amazon. Our brushed finish items can be restored by rubbing them with scotch bright.

+How do I keep my cuff clean?

If you're just looking to remove grime, all you'll need is gentle dish soap. If you're storing your cuffs for long periods of time without wearing them, you can keep them sealed in a plastic bag to avoid exposure to oxygen that will cause them to further darken.

Didn't find your question here? Reach out: info@studebakermetals.com