Job Listing: Customer Care Host

Apply Here, or send an email to info@studebakermetals.com

The Customer Care Host is responsible for ensuring Studebaker Metals customers receive the best possible experience across all of our selling channels: storefront, website, socials, livechat. This position is full time, and not remote.


Primary responsibilities:

Customer Service / Hospitality:

  • Greet customers immediately and make them feel welcome

  • Invite customers to take a look at our production space and highlight our traditional tools and techniques

  • Offer and make coffee/tea/cocoa using Jura system 

  • Assist customers in sizing and style selection

  • Field customer phone calls, emails, and live chat

  • Wrangle our shop cat, Peter, as necessary 

  • Act as DJ

Storefront: 

  • Maintain an accurate cash register

  • Manage product inventory and place internal orders for replenishment, as necessary

  • Visual merchandising of inventory

  • Keep the space tidy and neat 

  • Keep stock of packaging materials, coffee, and misc. supplies

  • Perform routine maintenance on coffee machine 

Product Knowledge:

  • Become familiar with the Studebaker Metals products and offerings

  • Have a high-level understanding of how our pieces are made and tools used

  • Answer questions appropriately, and seek out answers when they are not yet known

Other:

  • Engrave pieces using laser engraving machine 

  • Manage backstock inventory for fulfillment and record digitally

  • Manage returns and exchanges, assisting our fulfillment manager as necessary


The ideal candidate should: 

  • Be personable and welcoming, a consummate host

  • Be a strong communicator, in person and via telephone/email

  • Have familiarity with Google Suite applications, primarily spreadsheets and docs

  • Have an interest in aesthetics and visual presentation

  • Have a strong attention to detail 

  • Have an interest in jewelry making/metalsmithing 

  • Have had prior experience in customer service, but not required

  • Be available to work consistently during the holiday season (Sept-Jan) 

  • Have open weekend availability