Job Listing / Customer Care Host

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Studebaker Metals is a small batch manufacturer of handmade metal accessories and jewelry based in Braddock, PA -  a small steel town a few miles east of the city of Pittsburgh. We are seeking to fill a position on our customer care team. The right candidate will love interacting with people in person and digitally. Our best selling product is our process + story - so the Customer Care Host should be passionate about the products, tools and history of the brand - and be able to successfully relay that excitement and knowledge to the customer. 

This is a full-time position with benefits and will require an in person Monday-Friday schedule at our Braddock Headquarters. Compensation will be hourly, rate is based on experience. We offer Medical benefits, PTO, paid holidays,  a relaxed and supportive work environment, ongoing training and mentorship, access to the workshop for personal projects during off-hours, and unlimited access to kitty-cuddles + coffee.   

Required skills:

  • Strong communication skills, verbal and written.
  • Be a great HOST, personable and engaging. Customer service experience to the front!
  • Experience with CRM software and Google Suite is helpful.
  • Innovative thinker with ability to follow verbal and written direction. 
  • Ability to identify issues as they arise and take corrective action as necessary. 
  • Experience with shopify is a PLUS. 
  • A positive, solutions-oriented outlook. 
  • A love for craft!

  Key responsibilities and expectations:

  • Be the face of our in-person storefront in Braddock. This includes sales, visual merchandising and some light cat wrangling + D-Jing.
  • Manage and respond to customer inquiries through our site/CRM (we use reAmaze).
  • Manage and respond to customers through social media platforms, posts and DMs.
  • Manage the website live chat function during working hours. 
  • Hosting private ring consultations and fittings in our storefront.
  • Customizing items using our laser engraving machine. 
  • Write purchase orders for in house product needs and be the curator/buyer for outside products to sell in the storefront. 
  • Serve as a liaison across production, shipping, and marketing departments.